I was very impressed with the customer service this company offers — they understand service and want you to be safe and enjoy yourself. They responded to my emails quickly, and the guides were pleasant and excited to show you the sites. They offer drop-off and pick-up of bicycles to hotels in Old San Juan, Condado, Ocean Park and Isla Verde for bike tours or hourly rentals. They have a large air-conditioned van, and they can even pick you up if you decide you just can’t/don’t want to continue riding. For cruise ship passengers, they will pick you up from the cruise dock and get you set up with a tour or a bike rental. You should let them know if you need a tour in a language other than English or Spanish, they might be able to set that up for you!
