We had reservations to visit Caja. Muerto island on Aug.2, 2014. Due to the Tropical storm Alberta our trip was cancelled by Island Venture Ferry. We were not able to reschedule because we had no vacation time left, after countless times calling their office they agreed to refund our total cost of our trip in the amount of $175.00 in form of a check. To this date we have not yet received our check despite being told by management that it was on it way . That was back on Aug. 3, 2014. Is there anything we can do or anyone we can call other Island Venture to help us with this problem. We are very disappointed with the customer service from Island Venture and it make us very cautious to re- book any future trips with Island Venture. We don't understand how hard is it to refund our money if it's their policy. Unhappy customer
